Delivery

Delivery

All orders are subject to a delivery charge.

The correct charges will be automatically calculated via our shopping basket ordering system and are based on the total weight of your order, your location and our normal method of despatch.

However, we reserve the right to surcharge any orders that are of extreme weight outside the pre-computed weight tables loaded into the website or that require higher levels of insurance.

Potential customers can always check the cost of basic postage within the checkout system before payment is made. Simply add the desired item to your shopping basket, click on ‘items in basket’  and select your delivery location. The appropriate charge will then be displayed.

Orders with a value in excess of £50 will usually be sent by Royal Mail 'Tracked' or Special Delivery.

All orders paid for through PayPal will be sent via a delivery service that obtains a signature as proof of delivery. We will endeavour to select the most appropriate service available but advise that the customer should satisfy themselves as to the method of despatch and level of insurance required.

Please contact us if you are in any doubt.

Insurance

Items are sent entirely at the customer's own risk. We will pack the items carefully to prevent damage, and obtain all relevant despatch documents etc, but in the rare event of a parcel being lost in transit we will not be liable for such a loss but we will always provide assistance to try and retrieve lost items as swiftly as possible.

Items are sent with a basic level of insurance:

1st class and 'small parcel'  items are automatically insured up to £20. 

Special Delivery and 'Tracked'  items are usually insured up to £250. 

Higher insurance levels are available but will incur additional charges to those automatically calculated on the website.

Additional insurance, up to £2500 is available in some circumstances.

Please contact us for a quote if this is required.